Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Russell Haines and the team at Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Huntington since 1984. That’s over 42 years of showing up when we say we will, pricing the job honestly before we start, and standing behind every hour of labor and every piece of material we install. Our guarantee isn’t a marketing line - it’s how we’ve stayed in business on Long Island through four decades of harsh coastal winters, nor’easters, and the kind of freeze-thaw cycles that punish chimney masonry. We plan to be here in Huntington for another thirty years, and we act accordingly.

Call (631) 776-4075

When we say “done right - and we stand behind it,” we mean something specific. If our work isn’t right, we come back. No paperwork battle, no arguing, no runaround. The 90-Day Done Right Promise is backed in writing, and it’s governed by the K.E.Y.S. values code we’ve operated under since the beginning: Krafted right, Every time, Your home first, Standing behind it. That’s not a slogan on a truck. It’s how we decide what to do when a liner joint doesn’t seat perfectly or a crown seal shows a hairline crack we didn’t catch. We fix it. Period.

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Whether we’re pulling a brush through a flue in Cold Spring Harbor or repointing mortar on a 1920s Huntington Village chimney, the labor is covered by our 90-Day Done Right Promise. If something we did fails because of how we did it, we return and make it right at no charge.
• Professional-grade parts and materials - no substitutes. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These aren’t builder-grade materials sourced from a big-box shelf. They’re the brands that chimney professionals specify when the job has to last. If a part we install proves defective, we handle the replacement and the labor to install it.
• Your home left as clean as we found it. Chimney work is messy by nature - soot, creosote, brick dust, old mortar. Our technicians lay protection, work with vacuums running, and walk the job before we leave. If we tracked something in, we clean it up. That’s part of the job, not an extra.
• On-time arrival, or we communicate. We’ll be there when we say. If traffic on the Northern State or a previous job runs long, our office calls you - a live person, not a text bot - with a real ETA and the option to reschedule if the new window doesn’t work. Your time matters. We don’t treat it as flexible.
• No-hassle upfront pricing - the number on the estimate is the number on the invoice. We inspect, we diagnose with our camera, we explain what we found in plain English, and we give you a written estimate before any work begins. If we find something unexpected mid-job, we stop and talk to you. No surprises on the bill. A square deal: no surprises on the bill.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied with our work. You call (631) 776-4075. A live person answers - 24 hours a day, 7 days a week, every day of the year - and takes your name, the job details, and what isn’t sitting right with you. No phone tree, no “leave a message and we’ll call back.” We schedule a return visit, usually within 48 hours for non-emergency concerns and same-day for anything involving safety, like a suspected carbon monoxide leak or a compromised flue.

Our technician arrives, reviews the original scope, and either corrects the issue on the spot or explains clearly why what you’re seeing is normal - with photos from our Level-2 inspection to show you exactly what’s happening inside your chimney. If we missed something, we fix it. If we damaged something, we repair or replace it. If the fix requires additional parts or labor beyond the original scope because we misdiagnosed, that’s on us, not you. The 90-Day Done Right Promise means in writing, no arguing. We don’t debate whether the issue is “covered.” We ask what needs to happen to make it right, and then we do that.

Most of our calls aren’t complaints - they’re questions. A homeowner in South Huntington sees a stain on the crown six weeks after we sealed it, or someone in Greenlawn notices a faint draft smell after we swept. We want those calls. A chimney that isn’t drawing right can escalate from nuisance to hazard fast, and we’d rather spend twenty minutes on a return trip than read about a fire in the paper. Photos you can see, a plain-English verdict. That’s the standard whether we’re delivering good news or owning a mistake.

Licensed & Insured Backing

Here’s the guarantee behind our guarantee. Hearthstone Chimney Co. is licensed and insured, which means if the worst happens - a technician injured on your property, accidental damage to your roof or interior, a fire traced to our workmanship - there’s real coverage in place. Not a handshake and a promise. Not “we’re good for it.” Actual insurance, actual bonding, actual recourse for you.

We’ve seen too many homeowners in Huntington learn the hard way what happens when they hire unlicensed sweepers or handymen who “do chimneys too.” No license means no accountability if the work fails. No insurance means if a worker falls off your roof, your homeowner’s policy takes the hit. We carry the coverage because we’ve been around long enough to know that Murphy’s Law applies double to chimney work - steep pitches, heavy materials, combustion systems tied to your family’s safety. The 42 years we’ve put in matter because they mean we’ve survived every kind of problem and kept our doors open. A company that plans to be in town in thirty more years acts accordingly. That includes paying for the licenses, the insurance, the background checks, and the uniforms that let you know exactly who’s walking into your home.

When you hire us, you’re not gambling on whether we’ll answer the phone next season. We’ve answered it since 1984. We’ll answer it in 2025, 2030, and beyond. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Huntington since 1984.